McAllen Safe Stay Commitment

Hotels in McAllen | Things to do in McAllen TX

The safety and well-being of the community and its visitors is top priority, and it’s one of the reasons McAllen is a top tourist destination for conventions, festivals, youth sports and Mexico leisure travelers.


McAllen’s civic, business and association communities have diligently adhered to industry standards for health and safety protocols, and the McAllen Safe Stay Commitment is our way of communicating that message and welcoming visitors.


McAllen’s Safe Stay Commitment is a pledge to tourists that McAllen will provide a safe and welcoming environment at its airport, hotels, retail businesses, restaurants, convention facilities, attractions and other places frequented by guests.


McAllen Safe Stay partners are committed to the following:


  • Use face covering
  • Practice social distancing
  • Provide hand sanitizer
  • Follow CDC cleaning protocols
  • Implement contactless payment when possible
  • General COVID-19 awareness training for employees


The McAllen Chamber of Commerce continues to be a resource for the local business community and its visitors. The Visitors Center is operating under normal business hours, and patrons must wear a face cover when entering the building. Meetings with Chamber staff are available by appointment only. Please call 956-682-2871 for information or to schedule an appointment. Business resources can be found online at


The hotel industry has a longstanding commitment to cleanliness and safety for employees and guests. The commitment continues during the public health crisis. Please see below for additional details from the American Hotel & Lodging Association and from individual hotel brands.


The restaurant industry has an outstanding track record of protecting employees and patrons. To ensure everyone’s safety as they welcome guests back into their dining rooms, the Texas Restaurant Association has created The Texas Restaurant Promise. See below for participating restaurants.

Hotels in McAllen | Things to do in McAllen TX


Retail is a major economic driver for McAllen, and it is imperative visitors feel safe while shopping. Following the state’s occupancy guidelines, retailers are operating at 75% capacity, requiring employees and customers to wear a face-covering while maintaining six feet of social distance. All newly opened businesses and services are subject to the recommended minimum standard health protocols outlined by the Department of State Health Services.


More than 832,000 travelers flew in and out of the McAllen International Airport in 2019 and the health and safety of their passengers, staff, and partners have remained a top priority. The Airport is committed to following strict industry standards and has gone above and beyond to help ease travelers’ concerns for their health and safety by adding enhanced and more frequent cleaning procedures especially in “high-touch” or frequently visited areas, strategically placed disinfecting wipe stations (i.e. baggage claim area & security checkpoints) and conveniently located hand sanitizer dispensers, easy-to-see social distancing chair, and floor markings, clear and informative safety reminders displayed on LED screens throughout the airport as well as CDC Guidance announcements in both English and Spanish reminding travelers of best practices to stay safe. As an added layer of safety, convenience, and courtesy for travelers, MFE has also added three cell phone and/or tablet charging stations (each with 8 lockers) that use UV-C to sanitize your electronics while charging. MFE continues to work closely with the CDC and Hidalgo County Health Department to monitor the situation during this time, making any adjustments as necessary or required.

For airline and flight information visit

Hotels in McAllen | Things to do in McAllen TX

Metro McAllen          

The health and safety of passengers and operators is the most important priority for Metro. Since the beginning of the pandemic, Metro has worked tirelessly to keep riders safe from infection from the coronavirus. By pledging on to the McAllen Stay Safe Program, Metro is actively working to instill confidence in riders that it’s committed to protecting their health and safety.


Research has been developed after asking transit users from across the country what measures would make them feel more confident riding public transportation amid concerns about COVID-19. From this research, the industry identified four key areas that transit systems need to address to earn riders’ confidence:

  • Following public health guidelines from official sources
  • Cleaning and disinfecting transit vehicles frequently and requiring face coverings and other protections
  • Keeping passengers informed and empowered to choose the safest times and routes to ride
  • Putting health first by requiring riders and employees to avoid public transit if they have been exposed to COVID-19 or feel ill

Metro has pledged to meet these commitments by creating specific policies that are effective for our system, our riders, and our community. A key component of the Stay Safe Commitments Program is the shared responsibility of its system and its riders to follow the guidelines. Riders rely on us to follow these commitments, and Metro relies on riders to protect themselves and other customers.

McAllen International Bridge System

The safety and wellbeing of travelers is a top priority for the McAllen International Bridge System. With hundreds of travelers utilizing the bridges on a daily basis, the McAllen International Bridge System has taken extra precautions to protect both travelers and staff during the COVID-19 pandemic. The McAllen International Bridge System has added enhanced and intense cleaning procedures especially infrequently visited areas such as toll booths, administration offices, and common areas.

Additionally, we have added hand sanitizer dispensers, easy-to-see social distancing seating, and floor markings which provide clear safety reminders for travelers and guests. The McAllen International Bridge System is committed to working closely with Federal, State, County, and local agencies to ensure the safety of all who visit the McAllen International Bridge Systems.


The McAllen Convention Center and the McAllen Performing Arts Center have always prioritized the health and safety of their guests, team members, and partners.

The Convention Facilities Department has developed a detailed guide to reopening the convention center for events, including the implementation of necessary safety protocols and industry best practices. Read its Together Again – Reopening Plan for more details.

Hotels in McAllen | Things to do in McAllen TX


Quinta Mazatlan

The beautiful trails at Quinta Mazatlan allow for an abundance of social distancing while enjoying the natural beauty of the Rio Grande Valley. Guests are asked to wear masks or face coverings while on the trails and touring the buildings. All staff has daily temperature checks, observe social distancing, and wear masks. In addition, the buildings are frequently cleaned and sanitized throughout the day.

International Museum of Art & Science

The International Museum of Art & Science has long promoted a deeper appreciation of the arts and sciences through its exhibitions, cultural events, and educational programs. IMAS is currently operating at a limited capacity for safe social distancing, requiring masks for all staff and visitors (3+) and is encouraging visitors to purchase a ticket in advance to reserve time slots.


McAllen Public Library

The McAllen Public Library (Main Branch) is excited to welcome back patrons. They have resumed regular business hours; however, they are observing the 75% building capacity mandated by the state. In order to fully inform the public on their phased re-opening plan, they have created their Together Again Reopening Protocols


McAllen Heritage Center

The McAllen Heritage Center, located in the city’s downtown district, is home to a number of photos, artifacts, and memorabilia that showcase McAllen’s storied history. The local museum is requiring all visitors to wear a face mask and maintain social distancing guidelines while also implementing temperature checks and providing sanitization stations throughout.


Palm View Golf Course

The health and well-being of its patrons and staff are of the utmost importance to Palm View Golf Course; like you, it is monitoring the ever-changing situation surrounding COVID-19 daily. To protect its patrons and staff, and help slow the spread of Coronavirus, the following mandatory safeguards have been established and will be strictly enforced. Learn More.

Follow Us for the Latest News and Information